Terms of Service

Vyrd is run by Evenrud Ventures, a Norwegian enkeltpersonforetak (sole proprietorship), organisation number 937 984 170, Røahagan 37A, 0754 Oslo, Norway. Email: contact@vyrd.ai. We are not registered for Norwegian VAT (MVA). In these terms, “we” and “us” mean Evenrud Ventures, and “you” means the person or business using Vyrd.

You must be at least 18 and able to enter into a binding contract. When you create an account, you accept these terms and confirm that the information you give us is accurate.

If you use Vyrd for a business or on behalf of a company, you confirm that you may accept these terms for it, and you are a business customer. Otherwise you are a consumer. A few sections apply differently to consumers and business customers, and they say so.

Vyrd is an online tool for running a small business. It analyses ideas, keeps a record of what you learn, helps you plan actions and marketing, and answers questions with AI using the information you give it. What each plan includes is described on the pricing page at the time you buy.

We improve Vyrd all the time, so features can change. We make changes for good reasons: to fix problems, keep it secure, follow the law, respond to changes at the providers we depend on, or make the product better. If a change makes a paid plan materially worse for you, we'll tell you at least 30 days before (unless the change is needed sooner for security or legal reasons). You can then end your subscription and get back what you prepaid for the time after the change takes effect.

Some features are marked as a preview or pilot. They may change or end sooner, and we tell you that where they appear.

Keep your password to yourself and tell us straight away at support@vyrd.ai if you think someone else has used your account. You're responsible for what happens in your account unless it happened because of a failure on our side.

Prices are shown on the pricing page and at checkout, in US dollars. The price shown at checkout, before you confirm, is the total you pay for that period. If we become required to charge VAT or a similar tax where you live, it will be shown at checkout before you pay. If you are a business customer, you are responsible for any tax you must account for yourself (for example under a reverse-charge rule).

Paid plans include a monthly allowance of credits. AI features use credits in proportion to what the AI work actually costs, so a quick answer uses less than a long analysis. Credits are set aside before the AI work starts, and anything not used is given back. Some small features are free and use no credits.

• At each renewal, unused credits carry over, but your balance is capped at 1.25 times your monthly allowance. Credits above the cap lapse at renewal. The exact numbers for each plan are on the pricing page.
• On a yearly plan, you receive one month's allowance each month for twelve months.
• Credits can only be used in Vyrd while you have an active plan. They have no cash value and can't be sold or transferred.
• Bonus credits (for example from a referral) are a gift. They are not included in any refund.
• Some features, such as automatic weekly planning, stop before your balance gets too low so you keep credits for the rest of the month. Vyrd warns you in the app and by email as your balance runs down.

You can pay monthly or yearly. Both are paid in advance and renew automatically for the same period until you cancel. Payments are handled by Stripe.

You can cancel at any time in Settings, under Billing, or by emailing billing@vyrd.ai. Cancelling stops the next renewal. You keep access until the end of the period you have paid for, and you aren't charged again. At least every six months we email you to remind you that your subscription is active and how to cancel it.

A yearly plan costs less than twelve monthly payments, in return for committing to a year. Apart from your right of withdrawal and our refund guarantee (sections 9 and 10), or where these terms or the law say otherwise, a yearly payment is not refunded if you cancel part way through. You keep access for the rest of the year.

If you delete your account, we cancel your subscription at once so you are never charged again. Because your data is deleted, access ends immediately and the rest of the period is not refunded. If you want to keep access until the period ends, cancel first and delete later.

If a payment fails, Stripe will try again. If payment still can't be taken, your plan pauses. Your data stays, and you can pay to continue.

We may change our prices. A new price never applies to a period you have already paid for. If we raise the price of your plan, we'll email you at least 30 days before it applies, and it will only apply from your first renewal after that. If you don't want to pay the new price, cancel before that renewal and you won't be charged it.

If you are a consumer in Norway, the EU/EEA or the UK, you may withdraw from your purchase within 14 days of the day you bought it, without giving a reason.

Vyrd starts working as soon as you pay, because before paying you ask us to start straight away (you tick a box saying so, and we confirm it by email with your order). That means that if you withdraw, you pay for what you used before withdrawing, as the law allows. We work this out simply: you get back what you paid, minus the value of the credits you used. The value of one credit is the price you paid divided by the number of credits that payment gives you (for a yearly plan, twelve months of allowance). Bonus credits don't count. When you withdraw, your plan ends.

To withdraw, use the Withdraw from contract button in Settings, under Billing, which is there for the 14 days. You can also send us a clear statement by email to billing@vyrd.ai, for example using the form at the end of these terms. We confirm by email when we receive it, with the date and time, and we refund you within 14 days of receiving it, to the payment method you used.

On top of your right of withdrawal, we offer a voluntary guarantee. Within 30 days of the first payment of your first subscription, email billing@vyrd.ai and we'll refund the value of the credits you haven't used, worked out the same way as in section 9. Your plan then ends. We pay the refund within 14 days, to the payment method you used.

The guarantee is for trying Vyrd once, so it applies once per person, not once per account. If we have good reason to believe that someone has already used it (for example the same payment card or repeated new accounts), we may decline it. We'll tell you why and you can reply. This limit applies only to the guarantee. It never limits your right of withdrawal or any other right you have by law.

You agree not to:

• break the law, or use Vyrd to create or spread anything illegal, deceptive, harassing, or that infringes someone else's rights;
• upload or connect data you have no right to use, or connect an account (Stripe, Google, a mailbox and so on) that you aren't authorised to connect;
• attack, overload, probe or get around the security, rate limits or credit system of Vyrd, or access it by automated means other than the connectors we offer;
• copy, resell or give others access to Vyrd, or reverse-engineer it, except where the law allows this;
• use Vyrd to send spam or to build a competing product.

If AI providers we use refuse a request because it breaks their safety rules, Vyrd refuses it too.

What you put into Vyrd stays yours: your ideas, notes, diary, business information, files, and the results you record. So does what Vyrd learns about your business from it.

You give us permission to store, copy, process and display your content only to run Vyrd for you. That includes sending it to the service providers listed in our Privacy Policy when a feature needs them. We don't use your content to train AI models, and we don't sell it.

You can export your data at any time from your Profile, as a machine-readable file. When you delete your account, we delete your content as described in the Privacy Policy. If you suggest improvements to us, we may use your suggestion freely.

Some features let you bring other people's personal data into Vyrd: emails you forward or a mailbox you connect, customer details from a payment account you connect, names in your notes. For that data, you decide why it is processed and you are the controller under data protection law. We process it on your behalf, as your processor, and this section is our data processing agreement with you (GDPR article 28).

• We process that data only to provide Vyrd as these terms and your use of it describe, unless the law requires otherwise. If we think an instruction breaks data protection law, we tell you.
• Only people bound by confidentiality can access it. Today that is the founder of Vyrd only.
• We protect it with the security measures described in the Privacy Policy.
• You authorise the sub-processors listed in the Privacy Policy. We'll tell you at least 14 days before adding or replacing one. If you object and we can't solve it, you may end your subscription and get back what you prepaid for the time after the change. Each sub-processor is bound by data protection terms at least as protective as these.
• We help you respond to requests from the people concerned and with your other duties under GDPR articles 32 to 36, as far as it's reasonable for a service like ours.
• We tell you without undue delay if we become aware of a personal data breach affecting that data.
• When you delete the data, disconnect the source or delete your account, we delete it, except where the law requires us to keep it.
• We give you the information you need to show that we meet these duties. We answer reasonable written questions, and audits can be arranged by agreement at your cost.
• Transfers outside the EEA are protected as described in the Privacy Policy.

You are responsible for having a lawful basis to share that data with us and for telling the people concerned, where the law requires it.

Much of what Vyrd shows you is written by AI, and you are talking to AI, not a person, when you use Chat or voice. AI can be wrong, incomplete, out of date or overconfident, even when it sounds sure. Vyrd is a tool to help you think. It is not legal, tax, accounting, financial, investment or medical advice, and it doesn't replace a professional. Check anything important before you rely on it. The decisions you make are yours.

You may use what Vyrd generates for you in your business. As far as we have any rights in it, we give them to you. We can't promise that AI output is original, protected by copyright, or free of other people's rights, and similar output may be generated for someone else.

Vyrd never publishes anything for you. If you publish or send something Vyrd drafted, you are responsible for it, including the rules of the platform you post on, marketing law (for example making clear that an advert is an advert), any rules about labelling AI-generated content, and having the rights to any picture you use.

Vyrd works with services run by other companies, such as the accounts you connect (Stripe, Google Analytics, PostHog, Vercel, Microsoft), AI apps you connect Vyrd to, and Stripe for payments. Their own terms apply to your use of them. If one of them changes or stops its service, a feature that depends on it may stop working. We'll tell you, and if it makes your paid plan materially worse, section 3 applies.

Vyrd, its software, design and brand belong to us or our licensors. These terms give you the right to use Vyrd while your account is active. They don't transfer ownership of anything of ours to you.

We work to keep Vyrd available and working as described, but we can't promise it will never be interrupted. We may need downtime for maintenance, and we try to do that at quiet times.

Consumers: Vyrd must be as described and work as promised. If it doesn't, you have rights under the law (in Norway, the Digital Services Act, digitalytelsesloven). Those include having us fix the problem, a price reduction, or ending the contract and getting money back.

Business customers: as far as the law allows, Vyrd is provided as it is and as available, without promises beyond what these terms say.

We are responsible for loss we cause by breaking these terms, as the law provides. We are not responsible for indirect loss, such as lost profit, lost business, or the results of business decisions you make using Vyrd's output. We are also not responsible for loss we could not reasonably foresee or control.

Business customers: our total liability in any 12 months is limited to what you paid us in the 12 months before the event that caused the claim. You will cover our reasonable costs if a third party makes a claim against us because of content you put into Vyrd or your breach of these terms.

None of these limits apply to loss caused by our gross negligence or intent, to personal injury, or to anything else that can't be limited by law. They also never reduce your rights as a consumer under mandatory law.

You can end your subscription at any time (section 7) and delete your account in Settings.

We may suspend or close your account if you seriously or repeatedly break these terms, if the law requires it, or if your use puts Vyrd, other users or other people at risk. Unless it's urgent or the law stops us, we'll warn you first, tell you why, and give you a chance to fix it or reply. If we close your account, you can still export your data unless the law prevents it.

If we close your account for a reason that isn't your fault, or we decide to stop offering Vyrd, we'll give you at least 30 days' notice where we can, and refund what you prepaid for the time after it ends.

We may update these terms, for example when Vyrd changes or the law changes. If a change is to your disadvantage, we'll email you at least 30 days before it takes effect. If you don't accept it, you can end your subscription before then and get back what you prepaid for the time after the change. Small changes that don't disadvantage you, such as clearer wording, can take effect when we publish them. The date at the top shows the latest version.

If you're unhappy, email contact@vyrd.ai first. Most things can be solved that way, and we answer as fast as we can.

These terms are governed by Norwegian law. If you are a consumer, you also keep the protection of the mandatory consumer laws of the country where you live, and you can take a case to the courts there.

Consumers in Norway can ask the Norwegian Consumer Authority (Forbrukertilsynet) to mediate, and after that bring the case to the Consumer Complaints Committee (Forbrukerklageutvalget), where the case is of a kind they handle. Consumers in other countries can contact their national consumer body, and in the EU, the European Consumer Centre in their country.

Business customers: disputes go to Oslo District Court (Oslo tingrett) as the agreed venue.

• Neither of us is responsible for delays or failures caused by events beyond reasonable control, such as major outages at providers we depend on, war or natural disasters.
• We may transfer this agreement to a company that takes over Vyrd, for example if we turn Vyrd into a limited company. We'll tell you first, and it won't reduce your rights. If you don't want that, you may end your subscription and get back what you prepaid for the remaining time.
• If a court finds part of these terms invalid, the rest still applies.
• If we don't enforce a term straight away, we can still enforce it later.
• These terms and the Privacy Policy are the whole agreement between us about Vyrd.
• We send notices to the email address on your account. You can reach us at the addresses in section 23.

Evenrud Ventures, org. no. 937 984 170, Røahagan 37A, 0754 Oslo, Norway.

• Terms, privacy and complaints: contact@vyrd.ai
• Billing, refunds and withdrawal: billing@vyrd.ai
• Help with the product: support@vyrd.ai

If you want to withdraw from your purchase, you can copy this, fill it in and email it to billing@vyrd.ai: